As a truck driver, your relationship with the dispatcher should be considered a primary connection. It’s essential you know how to improve dispatcher relationships. If you aren’t being intentional about this relationship, it could quickly become strained, causing much more stress in your daily work day. At LCL Bulk, we work hard to ensure a fulfilling trucking career for our drivers.
Dispatchers Don’t Have an Easy Job
The dispatcher doesn’t have an easy job. It is different from being a trucker and comes with a unique set of challenges and stresses. The driver can avoid many problems by understanding what the dispatcher might be going through.
It’s important to put yourself in the dispatchers’ shoes. Try to see the world through their eyes before you respond to them. They deal with more than just driver needs and are responsible for many drivers, customers, vendors, receivers, and shippers. Their job requires them to coordinate drivers and loads while working to keep everyone satisfied, which is never easy.
Clear Communication is Essential for Smooth Job Flow
As with any relationship, you must be willing to communicate if you want things to work well. Keep an open line between you and the dispatchers, so you can get to know each other better. Take time to think about what you are saying and how you are saying it.
You must understand that the personalities will be different when working with various dispatchers. You can deal with one in a way you might not be able to deal with another. If you need to relay information a second time to another dispatcher, remain calm and understand that they might be training or be new on the account and working on learning what’s going on.
Be Understanding; Dispatchers Can’t Always Control Situations
Your dispatcher may seem to be in control of everything, but that’s not usually the case. Despite their confident demeanor, a lot is beyond their control. If there’s something you are unhappy about, be open and honest about it in a respectful way. However, you must be willing to hear that the dispatcher might not have much say.
If the problem goes beyond the dispatcher, get to the heart of the issue. Find out who is in control of the situation, so you can respond appropriately.
There Should be an Agreed Upon Route
As a trucker, it’s best to have a laid-out route to follow. It relieves some stress and makes it simpler to get your job done. The same is true for the dispatcher. The two of you should agree upon the route you plan to take so everyone is on board.
If you can’t come to an understanding, you might need to get someone else involved in the dispute. Write down all of the facts about the communication, so feelings and opinions are kept out of the issue.
Being Proactive Helps Your Dispatcher
If you handle things before your dispatcher requests them, you and your dispatcher will operate in a better work environment. Your dispatcher has a lot going on, so preemptively completing tasks makes their life easier.
To be proactive, you need to see potential pitfalls before they occur. Try to find solutions that help you avoid these problems. If you need help figuring out the right path to success, have a conversation with your dispatcher and involve them in the process. Good communication alone will make the journey easier.
Provide Input and Ask for Feedback
Your relationship with your dispatcher should be a two-way street. When your dispatcher is speaking, listen intently. After the conversation, review what was said so you and your dispatcher can be on the same page. You will also want to provide any valuable insight into what has been shared. If you have feedback for the dispatcher, ask if they are open to hearing about it.
On the other hand, the same needs to be true from your side; you must be willing to accept input and feedback from the dispatcher. If you have this type of relationship, problems can be worked out before they get out of control.
Build a Trusting Relationship
When the dispatcher asks you to do something, go ahead and follow through. The more you can prove responsibility, the better your relationship will be. If you want to be trusted by the dispatcher and your employer, you must first prove yourself trustworthy. Of course, when fostering trusting relationship with your dispatcher it always helps to know what companies will expect from you when you join their team.
Join LCL Bulk!
If you are ready to have more meaningful trucking relationships, start a new trucking career at LCL Bulk Transport. Our team knows how to work together, allowing for a more enjoyable work environment. We also offer a competitive pay scale and remarkable benefits, further making it the company to transport for. Fill out your application today to get started.